Clean Format Not De-Activate

[jhamshal01]

i cant use my license after my other PC got broken and clean format it.
i didn't de-activate the license the before fixing because I cant access the system.
i already try contact the support, but this is only message I get. i tried it so many time.
but it always says this. anyone know how to fix this, I cant use my license anymore because of this.
how can I contact the Aster?
please someone can help.



ASTER Support
6:21 PM (3 minutes ago)
to me

Hello, Your request 56166 has been received.

Original message:
Hello,

I got the following message:

Activation ID is rejected by the license server.

Possible reasons are:
- Entering the Activation ID incorrectly.
- Changing the System disk (HDD/SSD).
- Installing OS to a different disk.
- Replacing the CPU or the motherboard.
- Trying to activate the license in more than one PC.
- License activation count limit reached

Press the 'Support Request' button if you can't eliminate the cause of the error by yourself.

Could you help me to resolve this issue?

REMARK: Report size is 172739 bytes.
Language: en_us
Brand : ASTER
Version :Build: v2.51 Core: 1.2.33.69.35.8 GUI: 2.1.15
Windows version: OSVersion1(Org): 10.0.22621.2715 (0.0) 1 OSVersion2(Std): 6.2.9200 (0.0) 1
License info:
ASTER installation ID:
6c419b99-3fb4-4e2c-9bf5-f60dc681b04c

Customer Name: UNREGISTERED!
Customer e-mail: UNREGISTERED!
Available workplaces: 1
Permanent licenses: 0

When replying to this message, please keep the subject unchanged!

[beast2040]

You received a new key, right?

[elenagilbert]

I recommend contacting ASTER directly using alternative methods, clearly explaining your situation and providing necessary details. If reactivation fails, consider requesting a license transfer.