Still can't use my License key.

ricky
Posts: 6
Joined: Fri Mar 04, 2016 3:22 pm

Still can't use my License key.

Post by ricky » Fri Mar 04, 2016 3:27 pm

I brought Aster Yesterday, and i registered it. It told me it was activated, then a few seconds later told me it's no longer valid. So i went to add it again and it says it's already in use. I've not been able to use it since i purchased it. And still no reply from support. What a let down.

Ascensi
Posts: 6
Joined: Tue Jun 30, 2015 1:12 pm

Re: Still can't use my License key.

Post by Ascensi » Sun Mar 06, 2016 4:51 pm

Customers might be experiencing a technical issue through the website mail system. I've sent a request for help but didn't receive a reply for a week or so, then I sent a few more this time to each department email, then I received a reply. I've received help on the issue, they are still there 8-)

ricky
Posts: 6
Joined: Fri Mar 04, 2016 3:22 pm

Re: Still can't use my License key.

Post by ricky » Sun Mar 06, 2016 7:28 pm

Could you send me a PM or write here the e-mail you received a reply on please? It's been 3 days since i purchased this and i still cannot use it and no reply feels like i've been robbed. I'm probably going to see if Paypal can refund me soon if i don't hear anything.

beast2040
Posts: 150
Joined: Sun Sep 21, 2014 2:52 pm

Re: Still can't use my License key.

Post by beast2040 » Sun Mar 06, 2016 10:14 pm

Send your inquiry to suppor@ibik.ru again.
Attach the file with the technical report of the software, as well the purchased a serial number.
The technical report is prepared in ASTER in the tab "About the program".
Save the prepared report and attach the obtained zip-file to the email with your message.

beast2040
Posts: 150
Joined: Sun Sep 21, 2014 2:52 pm

Re: Still can't use my License key.

Post by beast2040 » Sun Mar 06, 2016 10:15 pm

Send your inquiry to again.
Attach the file with the technical report of the software, as well the purchased a serial number.
The technical report is prepared in ASTER in the tab "About the program".
Save the prepared report and attach the obtained zip-file to the email with your message.

ricky
Posts: 6
Joined: Fri Mar 04, 2016 3:22 pm

Re: Still can't use my License key.

Post by ricky » Tue Mar 08, 2016 8:44 pm

I did send what you said. 2 days still no reply....

floaledm
Posts: 2
Joined: Tue Mar 08, 2016 10:04 pm

Re: Still can't use my License key.

Post by floaledm » Tue Mar 08, 2016 10:07 pm

Hi,

I just bought a AsterV7 x2 Pro license and I'm getting an activation error.

I have version 2.0b(1.2.4.18.12.3.1.3.2) x64 trial installed. When I enter my 25 digit activation ID, I get a message saying: "Bad activation status 2(Registration information is invalid) Check your Activation ID"

I tried disabling my firewall just in case, but same thing.

support@ibik.ru has not answered my email I sent March 5...

ricky
Posts: 6
Joined: Fri Mar 04, 2016 3:22 pm

Re: Still can't use my License key.

Post by ricky » Wed Mar 09, 2016 10:15 pm

Wow, what really bad support.. Well there is none. I advise anyone from buying this software to not. Still no reply after 5 e-mails.

T4GTR43UM3R
Posts: 5
Joined: Thu Mar 10, 2016 11:03 am

Re: Still can't use my License key.

Post by T4GTR43UM3R » Thu Mar 10, 2016 11:07 am

If you are using 2.0b you should upgrade to 2.10. Maybe it is a beta expiring problem.

ricky
Posts: 6
Joined: Fri Mar 04, 2016 3:22 pm

Re: Still can't use my License key.

Post by ricky » Thu Mar 10, 2016 12:05 pm

I'm using 2.1. I just got a e-mail saying this and nothing else............ :

##- Please type your reply above this line -##
Hello ricky,

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?
Good, I'm satisfied

Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:

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